Submit an eLearning Support Ticket

All help requests are now routed through our Jira Service Management site. This gives us much greater control over storing and tracking your request! You can also access the Jira Help Center by going to the Employee tab of the Portal under the Requests widget.


screenshot of employee tab on portal. link to the help center

Once you have clicked on the Help Center, you will have a screen to access the PPSC Help Center.  Fill in your Pikes Peak email address.

screenshot of ppsc help center log in with email field

This will take you to a page that asks you to confirm you want to access your Atlassian (Jira) account.  Click Continue with Atlassian Account.

This will take you to the login page for all the departments that use Jira for ticketing.  Click eLearning.  Once you are in the eLearning section, click the form that best suits your needs. Please make sure you read the descriptions carefully as this tells you a lot of detail about your options.

screenshot of different elearning forms; form requests, d2l access requests, general support, and training forms.

Click the “Send” button when you have finished filling out the form. This will create a ticket in our system that we can track to ensure you are receiving proper service.  Thank you for allowing eLearning to assist you!